Whenever I go into a business, the more the staff know me and understand what I want, the more satisfied I am coming out the other side.
We all like to feel unique, right?...and we all should.
Notes, history and more notes
This comes down to keeping detailed notes and history on each and every customer. It is the perfect tool to jog your memory (and your teams memory) for when they return.
At Ovatu, we have toiled over this concept and developed functionality that allows you to view all of your customers information in one unique spot.
“Oh hey, Sally! How is your new puppy?”
From reservations, sales, photos, notes, lifetime expenditure...the list goes on for what we can track with customers.
But what’s most important, is that it’s all so easy for you to access and fill out. Not to mention completely scalable for all of your customers!
We all want to do better by our customers. And Ovatu’s customer file allows you to do this.
Our customers are, after all, the reason we're all in business. We believe that customer files such as this give you the best chance to achieve this.
If you ever need any help with this feature or any of our others, just let us know. We're always here to help and work towards making the experience even better for you and your customers.
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Operating in 2021...with the learnings of 2020Saturday, 09 Jan 2021
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“No-shows are now rare, 50 minutes less phone time per day and more time to focus on other tasks”.Tuesday, 25 Aug 2020
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Taking customer payments. Why it pays to have multiple options…Sunday, 12 Apr 2020
Automation has allowed me to achieve more, by ultimately doing less.Monday, 17 Feb 2020
A system that manages the whole booking cycle – 24/7/365Thursday, 13 Feb 2020
The power of online booking. Here’s how you create more bookings, by doing less work.Thursday, 09 May 2019