Availability not showing for online bookings can be caused by one or more of the following:
1. Your Employee not being rostered on correctly
At least 1 Employee who is enabled for the Services selected in the booking must be rostered on to show availability
See How do I set/modify the Normal Hours Roster? and How do I modify specific dates on the Roster? to view the hours that have been set for your Employees
2. Your Employee not being enabled for online bookings
At least 1 Employee enabled for the Services selected in the booking must be enabled for online bookings
Establishing if your Employee is enabled for online booking can only be done via the web and iOS apps
Select the relevant platform guide from the toggle buttons under the heading on this page for further details:
You can access the web app through your Android device by tapping Open web app from the Manage screen
See How do I access the Ovatu Web app through my mobile device? for more information
3. Your Employee already being booked out with reservations or breaks
Availability will only show if there is space for the full Service duration on the Bookings page. Check your Bookings page for existing bookings and breaks.
4. The Service attempting to be booked being disabled for online bookings
If the Service is not enabled for online booking it will not show online
To see if the Service is enabled for online bookings tap Manage > Services and tap on the relevant Service in the list
Scroll down to the Online Booking Enabled field
See How do I edit, delete or re-order a Service? to enable / disable online booking for a Service
5. The Service attempting to be booked having a Resource linked, that's not available
Any Resources linked to Services attempting to be booked must be available for availability to show
Check your Bookings page to view Resource availability for the duration of the Reservation attempting to be booked
Also see How do I link a Resource / Resource Type to a Service? for information on how to add a Resource to and remove a Resource from a Service (via the web app only)
6. The booking time is within the Booking Threshold
The Booking Threshold is the amount of hours before which availability is offered. If the time attempting to be booked is within the Booking Threshold setting in your account no availability will show.
The Booking Threshold can be set via the Booking Threshold field in your Online Booking > Settings page. See How do I customise my Online Booking settings? for more information. (see the web app version of this guide)
To access your account in the web app and all related functions via your Android device please tap on Menu > Open Web app
See How do I access the Ovatu Web app through my mobile device? for more information
7. The booking time is outside the Booking Future Limit
The Booking Future Limit determines how far into the future availability is offered. If the time attempting to be booked is outside the Booking Future Limit no availability will show.
The Booking Future Limit is set in the Online Booking > Settings page in your web app
See How do I customise my Online Booking settings? for more information
You can access the web app on your Android device via the Android app by tapping on Menu > Open Web app
8. You have enabled the Minimise Gaps function globally or for an individual Employee
The purpose of the Minimise Gaps function is to restrict online availability, forcing your Customers to select a time-slot either at the start or end of the day, or which butts up against or leaves a minimum gap between an existing booking or break. See How do I minimise gaps for online Bookings? Also see How do I minimise gaps for Online Bookings for a specific Employee? to review and edit those settings.
You can access the web app on your Android device via the Android app by tapping on Menu > Open Web app
If reviewing the above doesn't resolve the issue, please email our Customer Success Team at hello@ovatu.com and let us know which Service, Employee and time is not showing availability as you'd like it to
