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How do I request an online payment?

In order to be able to send your customers online payment requests, please ensure that;

  • 'Online Payments' are enabled. To do this, choose Online Booking > Settings, scroll to Payments and select the Enable Online Payments checkbox
  • Your Stripe, Square or PayPal account is connected
  • You have the correct email address on your Customer's file

You can then send a payment request via a Sale

Open the relevant Sale (the sale that contains the reservation / service / product that would would like to request the payment for), or create a new Sale

Tap the green + icon, followed by Request Payment

The Request Payment Box will be pre-filled with the amount outstanding. You can edit this here if necessary

Enter extra information regarding the outstanding payment in the Details field


An email requesting that the payment be made online will then be sent to the Customer

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