Help center

Got a question?

Here's an answer!

Use our range of help guides to learn everything you need to hit the ground running!

Availability is not showing correctly on my mini-site

Availability not showing for online bookings can be caused by one or a combination of the following:

1. Your Employees not being rostered on correctly

At least 1 Employee who is enabled for the Services selected in the booking must be rostered on to show availability. See How do I set/modify the Normal Hours Roster? and How do I modify specific dates on the Roster? to view the hours that have been set for your Employees

2. Your Employees not being enabled for online bookings 

At least 1 Employee enabled for the Services selected in the booking must be enabled for online bookings. Click Manage > Employees > List to view your Employee List

Employees enabled for online bookings will be marked with a green Online tag:

To enable an Employee for online bookings, click on the Edit button (pencil icon) for that Employee and in the Edit Employee window select the Allow Internet checkbox.

3. Your Employees already being booked out with Reservations or Breaks

Availability will only show if there is sufficient time to provide all the Services in the Reservation on the Bookings page. Check your Bookings page for existing bookings and breaks.

4. The Service attempting to be booked being disabled for online bookings

If the Service is not enabled for online booking it will not show online. Click Manage > Services > List to view your Services List.

Services enabled for online booking will be marked with a green Online tag

To enable a Service for online bookings, click on the Edit button (pencil icon) for that Service and in the Edit Service window select the Allow Internet checkbox.

5. A Service attempting to be booked having a linked resource that's not available

Any Resources linked to Services attempting to be booked must be available for availability to show 

Check your Bookings page to view Resource availability for the duration of the Reservation attempting to be booked

Also see How do I link a Resource / Resource Type to a Service? for information on how to add a Resource to and remove a Resource from a Service

6. The booking time is within the Booking Threshold

The Booking Threshold is the amount of hours before availability is offered. If the time attempting to be booked is within the Booking Threshold setting in your account no availability will show. 

The Booking Threshold can be set via the Booking Threshold field in the Online Booking Preferences section of the Online Booking > Settings page. See How do I customise my Online Booking settings? for more information

7. The booking time is outside the Booking Future Limit

The Booking Future Limit determines how far into the future availability is offered. If the time attempting to be booked is outside the Booking Future Limit no availability will show. The Booking Future Limit can be set or edited via the Booking Future Limit field in the  Online Booking Preferences section of the Online Booking > Settings page. See How do I customise my Online Booking settings? for more information

8. You have enabled the Minimise Gaps function globally or for an individual Employee

The purpose of the Minimise Gaps function is to restrict online availability, forcing your Customers to select a time-slot either at the start or end of the day, or which butts up against or leaves a minimum gap between an existing booking or break. See How do I minimise gaps for online Bookings? Also see How do I minimise gaps for Online Bookings for a specific Employee? to review and edit those settings.

If reviewing the above doesn't resolve the issue, please email our Customer Success Team at and let us know which Service, Employee and time is not showing availability as you'd like it to

Ovatu logo

Ovatu is smart scheduling software that helps businesses simplify, automate and scale their entire booking process.

© 2022 Ovatu Pty Ltd. All Rights Reserved.