'Duration', ‘Processing’ and ‘Finishing’ times allow you split a service into parts.
- The initial part e.g. apply hair colour (Duration)
- The gap where the Employee is free to tend to a separate appointment e.g. while colour sets (Processing)
- The last part, where the Employee returns to complete the Service e.g. to remove hair colour (Finishing)
To set the ‘Processing’ and ‘Finishing’ times for a Service, choose Manage > Services > List
Click the Edit icon against the Service name
Enter values (minutes) for the Duration, Processing and Finishing fields:
A reservation for a service with the settings 15-30-15, will appear to the customer (booking online) as a 1 hour appointment. It will appear in your diary as below:
Underneath the Duration, Processing and Finishing fields, is the Customer Time Mode field:
This field allows you to select which times (Duration, Processing & Finishing) are displayed to the Customer.
- Duration + Processing + Finishing times
Duration time only
Duration + Processing times only
eg, if Duration is 15, Processing is 30, and Finishing is 15, but Customer Time Mode is Duration + Processing times only, the Reservation will appear to the Customer as a 45 minute Reservation, but internally, it will be scheduled for 60 minutes.